“NO RETURNS” Please note that our normal returns policy no longer applies during for all materials purchased. This means customer can not return unwanted or incorrectly ordered materials.
Please note that when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered by our carrier’s insurance company (signing unchecked will not cover you).
Do not book your builder until your materials are on site as some deliveries do go wrong and we are unable to compensate you for your builder’s time.
Storage
We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight. This will avoid damage being caused to the products due to over heating.
Ordering
Customers who use this site must agree with our terms and conditions in order to be able to place an order.
We reserve the right to update or modify the terms and conditions on this site at any time. Please ensure you reread these terms and conditions on each visit to the site.
Glazing Systems reserve the right to refuse any order without giving a reason, or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order. This is only an acknowledgement that your order has been received.
Your order will be acknowledged by email on the understanding that delivery is subject to stock availability.
When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed. If this is not within 21 days you can cancel your order and a full refund will be made.
Force Majeure
Glazing Systems Ltd shall not be liable for any failure of or delay in the performance of an order or contract for the period that such failure or delay is
- beyond the reasonable control of a party.
- materially affects the performance of any of its obligations under this agreement.
Handling complaints
At Glazing Systems we are committed to complete customer satisfaction.
If you need assistance of any kind you can contact us on 01942 871183.
We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.
All complaints will be dealt with in a fair, confidential and effective manner.
The person responsible for logging complaints and reviewing them is Dave Grime.
You statuary rights are acknowledged by Glazing Systems, however we cannot accept responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed, normally within six working days. However we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late or non-delivery.
We also reserve the right to deliver in less than six days whenever possible.
Unsolicited e-mail
We will NOT give your email address to any other company
We will not send unsolicited email to consumers unless you have first given your consent.
You can ‘opt in’ to receive emails detailing new products and special offers here.
External Sites
External sites: many third party sites link to us, but as we do not have any control as to their content or management.
We accept no responsibility for there content what so ever.
However if you feel a site blatantly tricked or mislead you in any way please let us know, so we can take appropriate action.
Installation
All sizes given are approximate. Manufacturers terms and conditions will apply to the installation of certain products. Glazing Systems cannot be held responsible for customers not obtaining planning permission once an order has been put into production or received by the customer. Glazing Systems will accept returns from such orders but no refunds will be given,
The terms and conditions do not affect your statutory rights as a customer.
WEBSITE TERMS AND CONDITIONS for www.glazingsystems.co.uk
These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
WEB SITE ACCESS
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
USE OF WEBSITE
This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
SITE UPTIME
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. When using this website you shall not post or send to or from this Website any material: for which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 0.]
LINKS TO AND FROM OTHER WEBSITES
Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
DISCLAIMER
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
We do not accept liability for any loss or damage that you suffer as a result of using this Website. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
LAW AND JURISDICTION
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Return & Exchanges
WE CANNOT REFUND OR EXCHANGE ANY PRODUCT AFTER YOU HAVE SIGNED FOR AND ACCEPTED THE DELIVERY. ALL PRODUCTS SHOULD BE CHECKED ON DELIVERY BEFORE SIGNING FOR THE ITEM(S). BY SIGNING FOR THE DELIVERY, YOU ACCEPT THE PRODUCT IS IN THE DESCRIBED CONDITION AND ACCEPT DELIVERY. If you have refused delivery, please contact us directly to arrange an exchange or refund for your purchased goods.
Data to third parties
Your data is not sold to other parties, and is only processed in order to fulfil the ‘contract’ or ‘legitimate interest’. Some of your details may be shared with a third party, which will be used for the purpose of fulfilling the ‘contract’ or ‘legitimate interest’ as a reasonable step, and these third parties themselves are required to be compliant with GDPR legislation. This is limited to the information we believe is relevant to fulfilling the targets within the lawful basis, with the minimum of hindrance in variable environments, without the privilege of hindsight to individual circumstances without forewarning.
